Found something broken? This is the place to report it. To help us squash bugs faster, please check if someone else has already reported the same issue before starting a new thread.
High-quality reports get fixed first. Here is how to write one that doesn’t leave us guessing.
How to help us fix your issue:
1. A Clear Title
- Bad: “It’s broken” or “Help!!”
- Good: “Submit button stays greyed out on the Checkout page (Safari/iOS)”
2. Steps to Reproduce
Tell us exactly what buttons to click to see the bug.
- Log in as a guest.
- Add any item to the cart.
- Go to the checkout page and try to click ‘Submit’.
- Result: Nothing happens and no error message appears.
3. Expected vs. Actual Result
- Expected: I should be redirected to the payment confirmation page.
- Actual: The button clicks, but the page stays static.
4. Your Setup (The Environment)
Bugs often hide in specific browsers or versions. Please list:
- Device: (e.g., MacBook Pro M2, Samsung S23)
- OS: (e.g., Windows 11, iOS 17)
- Browser: (e.g., Chrome v122, Firefox)
Want to be a hero?
If you really want to speed things up, add these:
- Screenshots/Video: A quick screen recording is worth more than ten paragraphs of text.
Is it actually a bug?
- I have an idea for a new button: That’s a Feature Request, not a bug.
- I can’t log in/forgot my password: Please head to Support.
- How do I use this tool?: Check the General or FAQ section.